DARYA M. SIMS

173 Homecrest Ave

Ewing, NJ 08638

(609) 882-5857-home

(609) 947-9970-cell

 

 

OBJECTIVE:              To offer my skills in a challenging position in Telecommunications or Customer Service Management

 

 

EXPERIENCE:               Credit Specialist, Verizon – Trenton, NJ, 05/02 to Present

Responsibilities include prevention of subscription fraud, identity theft and recovery of past due and/or outstanding final               accounts for new, existing and previous residential and business customers.  Duties include answering inbound calls,                             service order processing, credit screenings via 3 major credit bureaus for identity verification and credit worthiness in                             order to determine deposit and/or advance payment requirements.  Also address verifications, negotiating

Identification and taking customer payments for deposits and final bills.  Supervisory duties include conducting training                            classes and In-charge helpdesk functions for new hires.

 

Network Provisioner/Circuit Designer, Cable & Wireless - Vienna, VA  - 8/00 to 6/01

Created and processed DS3/PRI’s and feature group orders.  Tracked FOC’s, DLRs and updated database. Established long-term vendor projects. Negotiated due dates and monitored process.  Added/updated circuit records in inventory database.  Assisted Installation Control in testing and turning up circuits.  Designed circuits such as: DS3, DS1, DS0, OC3-48 and feature group orders.  Created CLRs and processed disconnects. (Contract Position)

 

                                 Provisioner/Circuit Designer, MCI World Com - Frederick, MD - 4/00 to 8/00                           

Responsible for end-to-end circuit provisioning of DS3’s and DS1’s including private line and hardwire provisioning, with emphasis on Frame Relay and ATM. Approved orders and circuit design.  Assigned channel facility assignments, network routing (MUX message writing), created/submitted Access Service Requests (ASR’s).  Heavy phone contact with internal and external vendors. (Contract Position)

             

                                  Integrated Voice Provisioner, Business Telecom Incorporated - Raleigh, NC  - 8/99 to 3/00

                                          Provisioned unbundled network elements, working with the BellSouth UNE Local Carrier Service Center.

                                          Processed orders with other LEC’s (GTE, MCI WorldCom, Sprint).  Coordinated customer, switch and dispatch on 

                                          cutover of UNE orders as well as DS1's. Worked with directory listing requests, change orders and disconnects.

                                              Trained new employees and promoted overall team environment.  Worked closely with sales, circuit designers,

                                          translations and customer service. (Contract Position)

 

                                   Lead Provisioning Agent, RCN Corporation - Princeton, NJ – 1/98 to 7/99

                                            Primary responsibility was provisioning telephone orders utilizing the Bell Atlantic GUI system.  As a team leader,

                                          ensured that the work environment adhered to the company’s mission of direct competition with incumbent local

                                          exchange carriers.  Additionally, performed payroll functions, tracking employee time, interviewing and hiring new

                                          employees, and assisted customer service staff with problem orders. Heavy client phone support.

 

                            Accounting Clerk/Customer Service, Princeton Telecom Corporation - Princeton, NJ – 6/96 to 6/97

                                          Served as liaison to merchants in bank-by-phone operations. Responsible, daily, for researching/tracing payments,

                                          providing proof of payment, and verifying payment postings to merchant’s accounts. Stopped and reissued checks,

                                          processed accounts payable/receivables, daily and monthly statement reconciliation, verification of ACH/wire,

                                          entered invoices, posted cash batches, assisted controller and purchasing agent, heavy phone contact, faxing,

                                          filing, photocopying, coding and correcting errors. (Contract Position)

 

                                   Office Center Specialist, Bell Atlantic - Toms River, NJ  - 1995 to 1996                           

                                           Routed, screened, printed and distributed work orders to technicians.  As manager, ensured workload was

                                          spread uniformly throughout the team to provide efficiency. Compiled and monitored technicians work schedules

                                          (absences, vacations, personal days, etc.). 

 

                                  Dispatcher/Customer Service Representative, Comcast Corporation -Trenton, NJ -1993 to 1995                           

                                  Cable company in which my primary responsibilities included assisting customers over the phone and in person.

                                   Applied customer payments, performed daily reconciliation, scheduled service appointments, dispatched technicians,

                                   routed and printed work orders, checked in completed work, maintained records and ran reports. 

 

EDUCATION:                Lawrenceville HS, NJ - Business Concentration - Diploma

                              Aviation & Electronic Schools of America – Certification in Fiber Optics

                            Proficient in Microsoft Excel, PowerPoint and Word, BOSS, Sop Doe, RFACC, ICRIS, Recoup, Transact, SSNS,               

                            I Finals, IGO and Express Web